Connect: Order Management in App

Valuelink Software · Shipped · 2025

Connect app mockup
Figma
use the app

Problem

Appraisers in the field face a complicated, multi-step app flow with information scattered across screens. Finding critical details requires navigating through confusing hierarchies, making fieldwork slower and more frustrating. Despite being powerful, the app's complexity actually makes their job harder.

Solution

I redesigned key screens and workflows to streamline navigation, consolidate information, and make order management intuitive. The simplified interface lets appraisers access what they need faster, so they can focus on their actual work instead of fighting the app.

My Role

Simplifying a complex mobile app for field appraisers

Led end-to-end design for the Connect mobile app, focusing on streamlining order management workflows.

The result:

  • Increased company revenue by 30% by securing new appraisers.
  • Increased app downloads by 60%.
Role Product Designer
Responsibilities End-to-end design
Collaborators Product Manager, Engineers, QA
Timeline 2025

Context

Appraisers need simplicity, not complexity

Connect serves individual appraisers working in the appraisal management environment. These appraisers are constantly on the go, conducting property inspections, meeting with clients, and making quick judgments. They need a mobile app that gets out of the way and lets them work efficiently. However, the existing app had overly complicated flows with too many steps, making it frustrating to use despite its comprehensive feature set.

Business Need

Increase app adoption and user satisfaction by removing friction from daily workflows.

Enable appraisers to complete tasks faster, improving operational efficiency.

User Need

Quick access to order details and critical information without multiple navigation steps.

Simple, intuitive flows that don't require memorization or guesswork.

Old Designs

Some Old App Designs

These screens show the original order management experience that users found difficult to navigate.

Original order details
Original upload reports 1
Original upload reports 2
Original messages 1
Original messages 2

Research

Understanding fieldwork pain points

Through user feedback and field observations, I identified the core issues: appraisers expressed that using the app makes their work easier and faster overall, but the navigation is difficult. They reported confusion about where to find information and complained about the number of steps required for common tasks.

User Behavior

  • Appraisers frequently return to order lists to refresh information instead of relying on details screen.
  • Multiple taps required to complete simple actions like uploading reports or viewing messages.
  • Information hierarchy unclear, hard to distinguish critical details from secondary data.

User Pain Points

  • Order details are fragmented across too many screens and tabs.
  • Uploading reports requires navigating through unclear menu structures.
  • Message and communication history is hard to access and review.
  • No quick way to see what actions are required for an order.

Design

Key Improvements in Action

Play the video below to watch the redesigned order management flow in action. For further interactive play, press on the hero image at the top of the page.

Results

Impact

0%

Increased Company Revenue

Increased company revenue by 30% by securing new appraisers.

0%

Increased App Downloads

Increased app downloads by 60%.